Before your session

• Book your time in Jane. You’ll get a confirmation email with your session link.
• Complete your intake forms and consent. They arrive by email from Jane. Answer what you can, and leave anything you’d rather talk about in person.
• Check your insurance coverage (see the questions below).
• Think about what you’d like to get out of therapy. A rough idea is enough. “I’m not sure” is a perfectly good place to start.

Questions to ask your insurer

• Does my plan cover a Registered Psychotherapist?
• How much is covered per session, and what is my yearly maximum?
• Do I need a doctor’s referral?
• Is couples therapy covered, and under whose plan should I submit?

Clover provides receipts you can submit to your extended health insurer. Coverage depends on your plan.

Tech check (10 minutes before)

• Open your session link from your confirmation email on a laptop, tablet or phone. Chrome or Safari works best.
• Allow camera and microphone access when your browser asks.
• Charge your device or plug it in, and check your Wi-Fi.
• Put your phone on “Do Not Disturb” and close other apps.

Set up your space

• Find a private spot where you won’t be overheard. A parked car works too. Please don’t join while driving.
• Use headphones if others are home.
• Have water, tissues and something to write with nearby.

What to expect

• Sessions are 50 minutes. We’ll start by reviewing consent and confidentiality, so you know exactly how your information is protected.
• We’ll talk about what brought you here and what you’d like to change. There’s no pressure to share everything at once. You set the pace.
• Bring any questions you have about how therapy works, my approach, or how often to meet.
• Before we finish, we’ll agree on a next step and how often to meet: weekly, every two weeks or as needed.

Good to know

• If you need to cancel or reschedule, please give 48 hours’ notice to avoid the full fee.
• Payment and receipts are handled through Jane.
• Sessions are available in English, Hindi and Punjabi.